DarbSafi Privacy Policy

Last updated: July 27, 2026

This Privacy Policy explains how DarbSafi / درب صافي (“DarbSafi,” “we,” “us,” or “our”) collects, uses, stores, shares, transfers, retains, and protects personal data when you use the DarbSafi mobile application, website, account services, support channels, and related features.

DarbSafi is a driver productivity and earnings-tracking application. DarbSafi helps drivers record shifts, trips, income, expenses, vehicle-related costs, and estimated net earnings. DarbSafi is not a ride-hailing platform, does not provide transportation services, does not connect riders with drivers, and is not affiliated with Uber, Careem, Bolt, Jeeny, or any other ride-hailing or delivery platform unless expressly stated.

1. Scope of This Policy

This Policy applies to drivers, account holders, website visitors, support users, and anyone who interacts with DarbSafi services.

This Policy covers personal data processed through:

• The DarbSafi mobile application
• The DarbSafi website and legal pages
• Account creation, login, and profile features
• Shift, trip, income, expense, vehicle, and reporting features
• Support tickets, messages, deletion requests, and privacy requests
• Notifications, diagnostics, security, and reliability systems

2. Our Privacy Approach

DarbSafi is built around data minimization. We aim to collect only the data needed to provide the app’s core services, keep accounts secure, improve reliability, support users, and meet legal obligations where applicable.

For example:

• We use shift, trip, income, and expense data to calculate reports and estimated net earnings.
• We use location data during active tracking sessions to calculate shift distance, route markers, duration, and driving-related estimates.
• We use a push notification token only to send app-related notifications.
• We use support messages only to respond to your questions, requests, complaints, or technical issues.

We do not sell personal data.

We do not use your precise location, trip history, earnings, expenses, or vehicle records for third-party advertising or cross-app tracking.

3. Who We Are

Controller/Entity: DarbSafi / درب صافي, operated by Turki Alenezi

Location: Riyadh, Saudi Arabia

Contact: contact@darbsafi.com

If DarbSafi is later operated by a registered company or other legal entity, this section may be updated to reflect the official entity name and contact details.

4. Data We Collect

The data we collect depends on how you use DarbSafi, which features you enable, and what information you choose to provide.

A. Account and profile data

We may collect:

• Email address and authentication data, managed through Supabase Auth
• Required profile details for account setup, such as full name and date of birth
• Optional profile details, such as phone number, gender, nationality, or referral code, if you choose to provide them or if they are needed for a specific feature, support purpose, localization, eligibility, or legal/compliance reason
• Country code or locale information derived from your device or app settings for localization and consistency
• Account settings, app language, and user preferences

We use this data to create and secure your account, personalize your app experience, support minimum-age eligibility checks, respond to support requests, communicate with you, protect the service from unauthorized access or abuse, and support localization or feature-specific needs.

B. Driver work and operational data

We may collect data that you enter, generate, or save while using DarbSafi, including:

• Vehicle records, such as make, model, year, fuel settings, oil settings, mileage, and related fields
• Shift records, such as start time, end time, duration, distance, status, and related notes
• Trip records, such as platform, fare, timestamps, distance, and optional pickup/dropoff fields
• Transactions, such as income entries, expense entries, source labels, categories, notes, and dates
• Fuel, oil, maintenance, car wash, parking, insurance, and other driving-related costs you choose to record
• Targets, planning settings, summaries, and reporting preferences

We use this data to run DarbSafi’s core features, track shifts and trips, estimate vehicle-related costs, generate period-based and shift-based reports, and help you understand your estimated net earnings from driving work.

C. Location and route data

DarbSafi may collect location data when you start a shift, use live tracking, open map-based features, or use a feature that requires location access.

Depending on your device settings and app permissions, this may include:

• Approximate or precise GPS coordinates
• Route markers and movement-related data
• Distance, duration, and route-related metrics
• Pickup/dropoff location fields when you manually enter or save them

We use location and route data to calculate shift distance, runtime metrics, route-based views, driving-related cost estimates, and shift or trip analytics.

If you enable live shift tracking, DarbSafi may collect location data while the app is in the background to continue calculating distance, duration, route markers, and related cost estimates during an active shift. Background location collection stops when the tracking session ends.

If you do not grant location permission, live shift tracking and route-based distance calculation may not work. You may still be able to enter shift, trip, income, expense, or vehicle information manually where supported.

D. Device, technical, and usage data

We may collect:

• Push notification token
• Device platform type, operating system, app version, and app language
• IP address or similar technical information when needed for security, diagnostics, or backend operation
• Basic operational logs, error context, diagnostics, crash information, and performance data
• Feature usage data needed to maintain reliability, troubleshoot issues, and improve the app

We use this data to deliver notifications, maintain service quality, detect and fix errors, secure accounts, prevent abuse, and improve reliability and performance.

E. Product analytics data

We collect limited product analytics events to understand whether core features work and are used. These events may cover app lifecycle and sessions, screen and report use, onboarding progress, saved vehicle or target choices, completed shift and trip actions, and reliability signals such as offline synchronization, permissions, or GPS errors.

Analytics records may be linked to an account and device session while they are processed for security, deduplication, reliability, and account deletion. They do not include exact income, expenses, targets, fuel values, GPS coordinates, routes, custom labels or notes, support-message contents, raw error messages, or stack traces.

We use this information to measure adoption, identify reliability problems, and maintain aggregate operational and product metrics. Access is restricted by role and aggregate analytics views do not expose raw event records or personal contact details.

F. Support, communications, and deletion request data

We may collect:

• Support threads, support messages, and request status
• Replies, suggestions, complaints, or help messages you submit
• Attachments or screenshots you choose to send to support, if this feature is available
• Announcement read/archive state
• Account deletion request details and technical deletion audit records

We use this data to provide customer support, respond to questions and complaints, send service communications, confirm deletion processing, troubleshoot issues, and maintain records needed for security, operational verification, and dispute prevention.

5. Data We Do Not Collect for Current Services

For the current DarbSafi app flow:

• We do not operate ride-hailing, delivery matching, or passenger transportation services.
• We do not process in-app card payments for ride or delivery fares.
• We do not store full credit card or debit card details.
• We do not collect bank account information for driver payouts.
• We do not perform background checks, criminal record checks, biometric identity verification, driver license verification, or vehicle inspection verification.
• We do not collect rider ratings, passenger communications, or platform eligibility data from third-party ride-hailing or delivery platforms.
• We do not sell personal data.
• We do not use personal data for third-party advertising or cross-app tracking.

If DarbSafi later offers subscriptions or in-app purchases, payment processing may be handled by Apple, Google, or another payment provider. DarbSafi will not receive or store your full card details unless this Policy is updated and the feature clearly requires it.

6. How We Use Data

We use personal data to:

• Provide, operate, maintain, and improve DarbSafi features
• Create, authenticate, and secure user accounts
• Track shifts, trips, income, expenses, and vehicle-related costs
• Calculate estimated net earnings, summaries, reports, insights, and cost estimates
• Sync data between your device and DarbSafi backend services
• Provide customer support and respond to requests, complaints, or questions
• Send service messages, support updates, shift reminders, and other app-related notifications
• Maintain app reliability, troubleshoot bugs, and improve performance
• Detect, prevent, and respond to errors, abuse, fraud, unauthorized access, or security incidents
• Enforce product safety, anti-abuse, and platform integrity rules
• Maintain operational records related to account deletion, troubleshooting, security, or legal requests
• Comply with applicable laws, legal processes, or lawful authority requests where required

7. Required and Optional Data

Some data is required to create and use a DarbSafi account or to provide specific core features. This may include account data, authentication data, date of birth for minimum-age eligibility checks, vehicle data, shift records, trip records, transaction records, and technical data needed for security and reliability.

Some data is optional. This may include optional profile fields, notes, support messages, optional pickup/dropoff fields, attachments you choose to send, and planning settings.

If you choose not to provide required data, some DarbSafi features may not work. If you disable location permission, live shift tracking and route-based metrics may not work. If you disable notifications, you may not receive shift reminders, support updates, or other app-related notifications.

8. Legal Basis for Processing

Depending on applicable law, DarbSafi processes personal data using one or more lawful bases, including:

• Providing the service: to create your account, run core app features, store records, sync data, and generate reports.
• Consent: where required for permissions or optional features, such as location access, background location, notifications, optional analytics, or optional attachments.
• Legitimate interests: to secure the service, prevent abuse, troubleshoot bugs, improve reliability, respond to support issues, and understand how the app is used.
• Legal obligations: to comply with applicable laws, lawful requests, regulatory requirements, or legal processes where required.

Where processing is based on consent, you may withdraw consent through app settings, device settings, or by contacting us, depending on the type of data or permission. Withdrawing consent may affect features that depend on the related data or permission.

9. Automated Calculations and Insights

DarbSafi may automatically calculate estimated net earnings, expenses, shift summaries, trip distance, working time, fuel cost, oil cost, vehicle-related cost estimates, and other productivity or financial summaries based on information you enter or allow the app to collect.

These calculations are provided for informational and personal tracking purposes only. They do not determine your employment, account status, eligibility, acceptance rate, ranking, or standing on any third-party ride-hailing, taxi, courier, or delivery platform.

DarbSafi reports and estimates may not match official statements, tax records, platform payouts, invoices, bank records, or employer records. You are responsible for reviewing your data and using appropriate official records for legal, tax, accounting, or financial decisions.

10. App Permissions and User Choices

DarbSafi may request access to:

• Location: to calculate shift distance, route markers, trip-related metrics, map views, and driving-related cost estimates.
• Background location: to continue calculating distance and route data during an active shift when the app is not open, if supported and enabled.
• Notifications: to send shift reminders, trip/session alerts, support updates, account messages, and other app-related notifications.
• Camera, photos, or files: only if you choose to upload screenshots, receipts, or attachments for support or a feature that requires them.

DarbSafi does not access device permissions unless they are needed for app features and allowed by your device settings. You can manage permissions through your device settings at any time.

11. Sharing and Service Providers

We share personal data only where needed to operate DarbSafi, provide requested features, secure the service, comply with legal obligations, or respond to your requests.

We may share data with the following categories of service providers:

• Cloud, database, authentication, and backend providers: such as Supabase, for authentication, database, backend services, and related infrastructure.
• Push notification providers: such as Firebase Cloud Messaging, for app-related notifications.
• Map, tile, routing, or hosting providers: for map rendering, route display, location-related functionality, or delivery of map tiles.
• Email or communication providers: for account emails, support messages, deletion requests, privacy requests, or other app-related communications.
• Diagnostics, security, and reliability providers: if used, for crash reporting, error monitoring, abuse prevention, and service reliability.
• Professional and legal advisors: where needed for legal, compliance, security, accounting, or dispute-related purposes.
• Authorities or other third parties: where required by applicable law, lawful request, court order, security incident, or to protect rights, safety, and service integrity.

We require service providers to use personal data only for service delivery, security, reliability, support, legal compliance, or other permitted purposes related to DarbSafi.

We do not sell personal data to advertisers. We do not share your precise location, trip history, earnings, expenses, or vehicle records with third parties for third-party advertising or cross-app tracking.

We do not share your DarbSafi records with Uber, Careem, Bolt, Jeeny, or other ride-hailing or delivery platforms unless you direct us to do so through a future feature or we are legally required to do so.

12. International Data Transfers

Your personal data may be processed outside Saudi Arabia or outside your country of residence by DarbSafi’s infrastructure providers and service providers.

When personal data is transferred or processed outside Saudi Arabia or your country of residence, DarbSafi takes steps designed to protect the data in accordance with applicable requirements. These steps may include:

• Using reputable infrastructure and service providers
• Applying contractual safeguards where required
• Using encrypted transport
• Applying access controls and role-based restrictions
• Limiting access to personal data based on operational need
• Using security restrictions, monitoring, and audit practices where appropriate

13. Retention

We retain personal data only as long as needed to:

• Provide DarbSafi services
• Maintain account security
• Support app reliability and troubleshooting
• Resolve support requests, complaints, or deletion requests
• Prevent abuse, fraud, unauthorized access, or security incidents
• Maintain operational records related to deletion, troubleshooting, or security
• Comply with legal obligations or lawful requests where applicable

Retention periods may vary depending on the data type, feature, legal requirements, and operational needs.

When personal data is no longer needed, DarbSafi deletes it, anonymizes it, or retains it only where required or permitted for security, operational, legal, or backup purposes.

14. Account Deletion

You can request account deletion directly in the app from:

More → Profile → Delete account

You can also view account deletion instructions or request deletion support at: https://darbsafi.com/delete-account.html

When you request account deletion in-app:

• User-linked app records used by current DarbSafi services are deleted from active production systems.
• User-linked analytics events, sessions, daily activity, and cohort membership are deleted from active production systems.
• The authentication account is deleted.
• A minimal technical deletion audit record is kept without raw email, phone number, or name.

Aggregate analytics metrics that no longer identify an account may remain for the retention periods described above.

The deletion audit record may include:

• Deletion case ID
• Request timestamp
• Completion timestamp
• Status
• Error count, if any
• Hashed internal user reference
• HMAC-hashed normalized email reference, without storing the raw email

Deletion audit records are retained for a target period of up to 90 days for operational verification, security, troubleshooting, and abuse prevention.

If encrypted infrastructure backups are enabled for the environment, deleted data may remain in backup copies for a limited period before automatic removal. Backup retention is typically up to 7 days, depending on infrastructure configuration.

Account deletion requests are usually processed immediately or within a reasonable operational period. If a deletion reference ID is provided, it can be used for operational follow-up if you contact DarbSafi about your deletion request.

15. Your Controls and Privacy Rights

Depending on applicable law, you may have the right to:

• Be informed about how your personal data is collected, used, shared, transferred, and retained
• Access your personal data
• Request a copy of your personal data in a readable format where applicable
• Correct, complete, or update inaccurate personal data
• Request deletion of your account or personal data
• Object to certain processing where applicable
• Restrict certain processing where applicable
• Withdraw consent where processing is consent-based
• Submit a privacy question, request, or complaint

You can manage some data directly in the app, including profile, vehicle, shift, trip, income, expense, and target-related information where editing or deletion features are available.

For account deletion, use More → Profile → Delete account, or visit https://darbsafi.com/delete-account.html.

For other privacy requests, contact us using the details below. We may need to verify your identity before responding to certain requests.

16. Complaints

If you have a concern about how DarbSafi handles your personal data, please contact us first using the contact details below so we can review and respond to your request.

If you are in Saudi Arabia and are not satisfied with our response, you may have the right to submit a complaint to the competent Saudi data protection authority, where applicable.

If you are outside Saudi Arabia, you may have the right to submit a complaint to another competent data protection authority, where applicable.

17. Security

We use reasonable technical and organizational safeguards to protect personal data. These safeguards may include:

• Encrypted transport
• Access controls and authentication protections
• Database security rules and policies
• Operational monitoring
• Limited access to production data based on operational need
• Security reviews and troubleshooting practices where appropriate

No method of transmission or storage is 100% secure. You are responsible for keeping your account credentials secure and for protecting access to your device.

18. Children and Minimum Age

DarbSafi is intended for users who are at least 18 years old and legally able to manage driving-related income, expenses, and operational records.

DarbSafi is not intended for children or for users under 18.

We collect date of birth during account setup to support minimum-age eligibility checks. If you believe a person under 18 has created an account or submitted personal data to DarbSafi, contact us so we can take appropriate action, including deletion of the account and related data where appropriate.

19. Changes to This Policy

We may update this Privacy Policy from time to time. When we update the Policy, we will post the updated version with a new “Last updated” date.

For material changes, we may provide additional notice in the app, by email, on the website, or through another appropriate method.

20. Contact Us

For privacy questions, rights requests, account deletion support, or complaints:

• Email: contact@darbsafi.com
• WhatsApp support: +966 55 600 8837
• Controller/Entity: DarbSafi / درب صافي, operated by Turki Alenezi
• Address: Riyadh, Saudi Arabia